The FIRM Guide

The Mental Health and Well-Being Module

Crisis-relevant providers, employee-assistance and insurance coverage, and faith-community contacts — with a Family Guide of crisis lines and trusted people.

Where this Module fits

A-07 Module 7 of 8 in the At-Home area — step 2 of 4 on the dependency ladder (System → At-Home → Financial → Estate).

Paired with Health and Medical — crisis-ready contacts and support preferences; full provider records stay in that module.

Adds to The Secure Guide: Crisis-relevant providers, EAP, coverage, faith community.

Adds to The Family Guide: Crisis lines, counselor, one trusted person per family member.

Every Module adds one section to each guide — that is how the two guides assemble as you work. See what you're building.

Download Text File Nothing is entered on this page — you fill the template in privately.

Text file — the flexible one. Use it as-is, paste it into a spreadsheet, open it in any editor, or paste it into an AI tool to reshape the blank form to fit your family: rename a field, add a row, drop one you don't need.

Print / PDF — the ready-to-use one. Print it and fill it in by hand, or choose Save as PDF and complete it in your own offline PDF app. Either way it stays with you — the finished Secure Guide template goes inside your Vault.

One rule: only ever give an AI tool the blank template. Never paste your real information — passwords, account numbers, anything you'd keep secret — into an AI tool, an online service, or anywhere outside your own Vault. Customizing an empty form is fine; filling it in happens privately, offline. That's the same rule this site follows: nothing sensitive ever leaves your hands.

Secure Guide Starter Template — Mental Health and Well-Being

Store this inside your Vault. One entry per person where the supports differ (a shared family entry is fine where they don't) — start each entry with the person's name. Full provider records are maintained in the Health and Medical section; list here only providers relevant to crisis planning or ongoing care not captured there.

Most families have some version of a plan for a medical emergency. Far fewer have one for a mental health crisis — and three things are consistently missing when they need it: a documented crisis plan (the specific numbers, written where the family can find them), permission to act (your documented preferences remove the guesswork about whether to intervene and who to call), and an honest record of the support ecosystem — therapists, the EAP, faith community, trusted friends — which becomes invisible precisely when it is most needed.

One thing this Module deliberately is not: protected. Nothing native to it is high-friction — nearly everything belongs in The Family Guide, findable at 2 a.m. Adding friction here costs more than it protects.

Whose record this is — a name, or “the family” for a shared entry.
Mental Health Providers
NameRolePhoneNotes

Only what crisis planning needs — the full clinical records stay in Health and Medical.

Employee Assistance Program (EAP)
Employer / PlanEAP ProviderPhoneSessions Covered

Most employees never learn the details. Find yours; put the number where the family can see it.

Insurance — Mental Health Coverage
CarrierMental Health LineIn-Network Notes
Faith community — or the one trusted clergy relationship, even without a congregation.
Name.
Contact phone.
Where it meets.

The permission structure, written out: if you are hospitalized or incapacitated, do you want your spiritual leader contacted — and by whom? Families assume someone knows this, then discover in a crisis that no one had it written down.

No faith practice? Leave this section blank — the Module is designed to accommodate both. End-of-life spiritual and religious preferences belong in the Funeral Wishes Module.

After a significant loss — who is seeing a counselor, any support group, relevant contacts. Grief also follows divorce, job loss, and hard diagnoses; documenting the resources means nobody locates them at the worst possible moment.

Date of the most recent review.
Mental Health and Well-Being; secure-guide; family-guide; At-Home

Family Guide Starter Template — Mental Health and Well-Being

For family members — the 2 a.m. page. Deliberately, nothing on it needs protecting.

In the matching Secure Guide section: crisis-relevant providers, EAP, coverage, faith community.

That detail is what makes recovery possible — and it is protected in the Vault, which opens with The Vault Key. The key is never written here, by design. The people listed on this page know how it is kept, and the steward's job is to keep that path current, so this page never leads to a locked door.

988 Suicide and Crisis Lifeline: call or text 988. Crisis Text Line: text HOME to 741741. Free, confidential, 24/7 — add both to every family phone.

The person's name — print one per family member where the supports differ; “the family” works when they don't.
Name — the professional the family already knows.
Therapist or counselor phone.
Provider and number — and how many free sessions. It is most useful when the whole family knows it exists.
Name and number.
Trusted People (one or two each family member would reach out to first)
NameRelationshipPhone

Not professionals — people. The list nobody has to compose from scratch on a bad night.

Community name — or the trusted clergy relationship.
Primary contact.
Contact phone.
Anything family should know — including whether and when to reach out.

A tone-setting sentence can matter more than any formal plan — e.g., "In our family, we talk openly about how we're doing. If you're struggling, please reach out to [names]."

Any preferences or guidance you want your family to have — how you'd like to be supported, who to call first, what helps.

Anything this page's reader should know that the sections above didn't ask for — the exceptions, the house quirks, the thing you would say out loud while handing this page over.

Worked example — Frank's family

Jacob's junior year got rough — withdrawal, irritability, grades slipping. Not crisis-level, and the counselor they found through the health plan helped. But Frank realized afterward that nothing had been written down: not the counselor's name, not the EAP he'd once mentioned to Sarah and forgotten, not even the crisis line he'd seen posted at work. If things had escalated, they'd have been scrambling. It wasn't a crisis. It was preparation.

All details are fictional and illustrative. The assembled example guides live at the example Secure Guide and the example Family Guide.

Secure Guide — Frank's entry

The Mental Health and Well-Being section of the Mercers' Secure Guide — last reviewed 2026-05:

The family — one shared entry; Jacob's counseling is the only individual thread, noted in the providers table
Mental Health Providers
NameRolePhoneNotes
Karen Osei, LCSWJacob's counselor555-0171Weekly through spring, now as-needed. Full record: Health and Medical (Westvale Pediatrics referral)
Dr. Anita RaoReferral path for the adults555-0122Family practice — the starting point if Frank or Sarah needs a name
Employee Assistance Program (EAP)
Employer / PlanEAP ProviderPhoneSessions Covered
Meridian LogisticsWorkLife Assist555-01886 free sessions per person per year — confidential; covers household family members, teenagers included
Insurance — Mental Health Coverage
CarrierMental Health LineIn-Network Notes
Cornerstone Health555-0150 (behavioral health)Karen Osei is in-network; telehealth covered; no prior authorization for outpatient counseling
No regular congregation — Pastor Jim Hollis is a personal relationship (officiated our wedding; has known us fifteen years)
Pastor Jim Hollis
555-0126
If something serious happens to either of us, the other should feel free to call Jim — he knows us both. Involving him is support, not ceremony. Either of us can make that call; neither needs the other's permission.
None current. After Frank's father died, Frank used three of the EAP sessions — recorded here on purpose, so the kids can see that using them is a normal thing this family does.

Family Guide — Frank's entry

The 2 a.m. page — second page behind the At-Home tab, right after the medical emergency sheet.

988 Suicide and Crisis Lifeline: call or text 988. Crisis Text Line: text HOME to 741741. Both are saved in every family phone.

The Mercer family — one shared page; the supports overlap
Karen Osei, LCSW — Jacob's counselor, and the professional who already knows this family
555-0171
WorkLife Assist — 555-0188. Six free sessions each per year, confidential, family included — yes, teenagers too
Westvale County Crisis Center — 555-0195, walk-in until 9 p.m.
Trusted People (one or two each family member would reach out to first)
NameRelationshipPhone
Pastor Jim HollisMom's and Dad's pick555-0126
Tom MercerFrank's brother555-0119
Beth KellerSarah's sister555-0163
Coach RamirezLily's cross-country coach555-0139
Tom Mercer (“Uncle Tom”)Jacob's pick555-0119
Pastor Jim Hollis — personal relationship, no congregation
Jim Hollis
555-0126
He knows Mom and Dad both. Calling him in a hard season is welcome, not an imposition.
In our family, we talk openly about how we're doing. If you're struggling, please reach out — Mom, Dad, Uncle Tom, Aunt Beth. Nobody handles it alone.
Start with a conversation, not a diagnosis. The counselor and the EAP are for using early, not only for emergencies — that's why their numbers are on this page.